Communication formats

It’s important that you receive information in a form that is easy for you to use.

We aim to use plain English and clear print in all documents, and we review our website regularly to ensure that it meets access standards set by the World Wide Web Consortium and the Disability Rights Commission guidelines.

Accessible formats

If you would like any of our tenant information in another format such as braille, large print, audio CD or easy read, please complete our  online alternative formats request form .

If you are deaf or hard of hearing, you can use Text Direct, a free national telephone service from BT and Action on Hearing Loss. To use Text Direct dial 18001 plus the Habinteg Direct number: 0300 365 3100 (call charges vary depending on telephone provider).

Sometimes, we can also help with translations into other languages. We can use a service that will put you in touch with a translator by telephone.

Please contact our Customer Services Team at Habinteg Direct If you have any questions about getting information in other formats. Call them on 0300 365 3100 or email direct@habinteg.org.uk .

More information

You can download our guide for more information.  Communications formats guide June 2024.pdf  531KB.

The guide covers:

• The different ways we can provide information to you
• Accessible communications formats
• Where you can get more help and advice

Communications formats guide June 2024.pdf 531KB

Communication formats guide June 2024.docx 175KB  

 

 

 

 

Alternative formats form

Note: Questions marked by * are mandatory

Please complete our online form if you need information in a different format.

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in large print
on audio CD
in Braille
in another language

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We may contact you to talk about your needs. You can also provide this information by contacting Habinteg Direct.

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