Our performance

Contrast:

Our performance

As part of our Corporate Strategy, we want to exceed our tenants’ expectations by offering high-quality, affordable, inclusive places to live that they are proud to call home.

How we’re doing

The following figures provide a snapshot of our performance. If you would like to influence how Habinteg is run and help us to improve, you can get involved.

Tenant satisfaction measures 2023/24

TSM data from 1 April 2023 to 31 March 2024

The Regulator of Social Housing (RSH) introduced Tenant Satisfaction Measures (TSMs) in April 2023 as a way of assessing how well social housing landlords in England and Wales are doing at providing quality homes and services.

The measures are aimed at helping improve standards for people living in social housing and give the RSH an insight into which landlords might need to improve things for their tenants.

The TSMs cover five main areas, including repairs, building safety, effective complaint-handling, respectful and helpful tenant engagement and responsible neighbourhood management, and consist of 22 individual measures under those areas.

The first 12 TSMs (Tenant Perception 01- Tenant Perception 12) are generated using data from a tenant survey only. The survey captures tenants’ general views of landlord performance.

Download Tenant Satisfaction Measures 2023-2024.pdf view them below.

Tenant Satisfaction Measures 2023/24