Talk to us 0300 365 3100
Repairs
Talk to us 0300 365 3100
Search the Habinteg Housing Association website
Repairs
If something’s gone wrong in your home, please get in touch with us and we’ll sort it out. 
To report a repair, you can call our Customer Services Team at Habinteg Direct on 0300 365 3100, email direct@habinteg.org.uk or if you want to report a repair at a time convenient to you, you can log into the My Habinteg tenant portal 24/7.
If you aren't registered for My Habinteg, you're missing out on a number of things, including a quick and easy way to report a repair. It's the best way to log all repair requests and give feedback.
Portal requests are monitored by Our Customer Service Team. Please allow up to two working days for a response. Learn more about the My Habinteg tenant portal.
Outside office hours (Monday to Friday, 9am to 5pm), please report emergency repairs to our out-of-hours service on 0345 601 3389.
Report a repair
To report a repair, call Habinteg Direct on 0300 365 3100, email direct@habinteg.org.uk or log into the My Habinteg portal.
Outside office hours (Monday to Friday, 9am to 5pm), please report emergency repairs to our out-of-hours service on 0345 601 3389.
Gas leaks
If you suspect a gas leak, you should ring Transco national emergency gas service on 0800 111 999.
How quickly will my repair be completed?
How quickly your repair will be completed depends on how urgent it is.
Emergency repairs
Emergency repairs are our highest priority, and we’ll make them safe within 24 hours. They’ll then be repaired as urgent repairs.
Emergency repairs include:
- Total loss of electric power (please check with your electricity supplier first to ensure there isn’t a power cut)
- Severe flooding or burst pipes
- Total loss of heating in severe weather.
Call Habinteg Direct on 0300 365 3100 to report emergency repairs. If your emergency is out of hours, call our out-of-hours service on 0345 601 3389.
Urgent repairs
Urgent repairs are attended to within 5 working days and made safe or fixed if possible. They include:
- No hot water
- Loss of heating
- Minor leaks or drips from pipes.
Urgent repairs can be reported online via the My Habinteg portal, or to Habinteg Direct on 0300 365 3100 or direct@habinteg.org.uk.
Routine repairs
Routine repairs are completed within 20 working days. They include:
- Electric sockets not working
- Partial loss of heating
- Dripping overflows
- Repairs to internal fixtures.
Please note: urgent and routine repairs are completed within working days. The bank holidays and weekends over Christmas may mean that repairs take longer than you expect.
Routine repairs can be reported online via the My Habinteg portal, or to Habinteg Direct on 0300 365 3100 or direct@habinteg.org.uk.
I’m unsure what category my repair is
If you’re unsure what category your repair falls into, please refer to our repairs guide below or check with the Customer Services Team.
Our repairs guide covers:
- Repairs that Habinteg is responsible for
- Repairs that tenants are responsible for
- How to report a repair
- Out of hours emergency repairs service
- How quickly repairs will be completed
- How contractors should behave in your home
- What happens if a repair is not carried out on time
- How we check repairs are carried out correctly.
Who’ll carry out my repair?
Habinteg uses local contractors to carry out repairs. Find out who your local contractors are here.
Habinteg Housing Association
Chapman House Unit 1
Adwalton Business Park
132 Wakefield Road
Drighlington
Bradford, BD11 1DR
T 0300 365 3100
E direct@habinteg.org.uk
