Pay your rent

We want paying your rent to be as easy as possible. The quickest way to pay your rent is online, or by direct debit. You can see all the options below. 

Set up an online rent account

Using the online rent account is easy but you will need an email address to use this service. Contact Habinteg Direct to request a username and password in order to complete your registration. You can access your online account here. 

Direct debit 

Paying by Direct Debit is a simple and quick way to pay your rent straight from your bank or building society account. The right amount of rent will be taken automatically. You can call us to set up a direct debit, or fill out and return this form.

Pay online via allpay 

You can sign up to pay your rent online via AllPay.

24 hour payments line

You can pay online at a time that's convenient for you by ringing 0330 041 6497. To make a payment, all you need is your Habinteg payment card along with your debit or credit card.

If you lose the card, report it to us by phoning Habinteg Direct and we will send you a new card within 4 working days.

At the bank or post office 

You can use your Habinteg payment card at most Post Offices or any other Paypoint outlet. See Allpay paypoint outlets for your nearest outlet.

Transactions only take 24 hours to reach your rent account. All you need is your payment card and payment. You will be given a receipt for proof of your payment and we recommend that you keep your receipts.

If you lose the card, report it to us by phoning Habinteg Direct and we will send you a new card within 4 working days.

Standing order or bank transfer

If you would like to pay by standing order please instruct your bank to make payments into Habinteg's account:

Sort code: 60-50-03
Account Number: 12654981

Please remember to quote your tenant reference number as this will link the payment to your rent account. You can find your tenant reference number on your rent statement.

If you do not have a Habinteg payment card, please contact Habinteg Direct on 0300 365 3100 and we can get you a new card within 4 working days.

The quickest way to see your rent statement is by logging into your online rent account. We send you a rent statement twice a year. If you do not have an online rent account you may request login details by emailing Habinteg Direct. You can also request your rent statement via email. Please include your name and address so that we can identify you and your records.

Habinteg’s Rent Assist team is here to support tenants with paying their rent.

The team can provide help to tenants who think they may fall into rent arrears or who may already be in arrears.

We can provide advice, including benefits advice, if you are struggling to manage your finances and pay your rent on time.

Contact the Rent Assist team as soon as possible if you are having problems paying your rent by calling Habinteg Direct on 0300 365 3100 – or speak to your local Neighbourhood team.

You can also seek independent help and advice from:
Citizens Advice Bureau (local numbers in phonebook)
National Debt Line: 0808 808 4000
Shelter: 0808 800 4444

Our friendly and helpful team can create a tailored, affordable plan with you, based on your circumstances, to help you reduce and clear your rent arrears. They can also help with referral to a specialist benefits advice team, and provide advice on Discretionary Housing Payments.

A service charge is a fee payable by the tenant to the landlord (Habinteg) to cover repairs, maintenance, improvements, insurance or costs of management. 

At Habinteg, we charge a fixed fee for our service charges, and we review it annually.

We have produced a guide to help you understand what a service charge is, and what it pays for.

Read it now: Service Charge Booklet