Rent Assist

Habinteg’s Rent Assist team is here to support you with paying your rent.

The team can provide help if you think you may fall into rent arrears (not be able to pay your rent) or if you’re already in arrears.

We can provide advice, including benefits advice, if you’re struggling to manage your finances and pay your rent on time. 

Difficulty paying your rent?

Contact the Rent Assist team as soon as possible if you’re having problems paying your rent by calling Habinteg Direct on 0300 365 3100 or speak to your local Neighbourhood team.

You can also seek independent help and advice from:

• Citizens Advice: call 0800 144 8848 (National Adviceline), contact your local Citizens Advice, or visit www.citizensadvice.org.uk
• National Debt Line: call 0808 808 4000 or visit www.nationaldebtline.co.uk
• Shelter: call 0808 800 4444 or visit www.shelter.org.uk

A repayment plan 

Our friendly and helpful team can create a tailored, affordable plan with you, based on your circumstances, to help you reduce and clear your rent arrears.

We'll monitor the repayment plans regularly and work with you if we need to find a better solution. 

Referral to Disability Rights UK specialist advice team 

We've partnered with Disability Rights UK to refer any of our tenants – disabled and non disabled – for a full benefits entitlement check. This will ensure that you’re receiving all the benefits you’re entitled to.

The service is available to all of our tenants, regardless of your employment status or whether you’re in rent arrears.

Please call 0300 365 3100 and ask for the Rent Assist team if you’d like a free referral.

Discretionary housing payments 

We’ve helped many tenants to access Discretionary Housing Payment (DHP) - this is a pot of money held by local councils to help people in rent arrears.

A DHP is available for a variety of reasons and can help you meet rent payments if your benefit entitlement is not covering all of your rent.

For further information, please call 0300 365 3100 and ask for Rent Assist.