Know your rights as a tenant | Tenant news

As a social housing tenant, you have key rights under government legislation that protect your living conditions and ensure your home is safe, secure, and well-maintained.

Knowing your rights will help you deal with any problems and ensure you are treated fairly.

What are your rights?

As a Habinteg tenant, you have several important rights. First, you have the right to stay in your home for a long time, often indefinitely, as long as you meet your responsibilities. This gives you and your family stability and peace of mind.

Your home must also meet the Decent Homes Standard. These standards help ensure your home is comfortable and safe. Your home should be in good condition, free from serious health risks, and have a working heating system.

Another important right is having a say in how your home is managed. You can ask your Neighbourhood Coordinator for information on how your home is cared for and share your thoughts to help us improve our services.

When you know your rights, you’re better equipped to make the most of your tenancy and ensure your home remains a place you're proud to live in. We’ll also keep you informed about any changes to your tenancy or the services we provide.

Get help and advice

If you have any questions, complaints or need advice about your tenancy, you can reach us in a number of ways:

•   Fill in and submit the feedback form on our website

•   Call our Customer Services Team (CST) on 0300 365 3100

•   Email the CST at direct@habinteg.org.uk.

Organisations such as Citizens Advice  provide free and confidential support if you need more advice about your rights. If you need to make a complaint, the Housing Ombudsman can assist.

For more information about your rights or our services, visit the tenant area of our website to learn more about your rights.

 

Have you signed up to the tenant portal, My Habinteg, yet? It’s quick and easy, you can access a breakdown of your service charges and there’s a monthly £50 shopping voucher winter prize draw for new users. Sign up now . And, if you'd like to receive the digital version of tenant newsletter Update, instead of the print version, please email comms@habinteg.org.uk and ask to be added to the mailing list.