Meet our Customer Engagement Manager, Ann | Tenant news

Ann Johal has a busy role at Habinteg, overseeing three key areas: Customer Services, ensuring tenants receive effective support; Tenant Engagement, fostering active communication and collaboration with tenants; and managing and resolving complaints promptly. Find out why she thinks tenants should become more involved with Habinteg.

How many tenants/enquiries do you deal with in an average week?

On average we receive around 500 calls, 250 emails and 25 portal requests per week.

What’s it like to work directly with tenants?

Working directly with tenants is both rewarding and dynamic—it involves actively listening to their needs, building trust, and addressing concerns to create a positive living environment. It requires strong communication skills, empathy, and a proactive approach to resolve issues and foster a sense of community.

What’s a common misconception tenants have about Habinteg?

That their feedback isn’t valued or acted upon, when in fact Habinteg actively seeks tenant input through events, surveys, and meetings to improve services and address concerns.

Why is feedback from tenants so important to Habinteg?

Feedback from tenants is crucial to Habinteg because it helps us understand tenant needs, improve services, and build trust. This is why we need more tenants to get involved.

I’m a tenant I want to become more involved with Habinteg – what should I do?

Contact me or Tracy Jagger via email on customerengagement@habinteg.org.uk or by phone on 0113 285 9363 so we can discuss opportunities in more detail with you.

Why should tenants think about becoming more involved with Habinteg?

Tenants should consider becoming more involved with Habinteg because it gives them a direct voice in shaping services, addressing concerns, and fostering a community on their schemes that better meets their needs. Increased involvement also helps tenants build relationships with our frontline staff, including our Surveyors and Neighbourhood Teams.

If you were a Habinteg scheme, which scheme would you be and why?

Bramston Close in Hainault, Essex, I love the friendly community spirit there.

If Habinteg wasn’t called Habinteg what should it be called?

It could be called "Community Living Partners" to reflect a commitment to building supportive, tenant-centred communities where residents feel valued and engaged. This name emphasises partnership and collaboration, highlighting the landlord’s focus on enhancing tenant experience and fostering a sense of belonging.

If you could ask tenants one thing on behalf of the Customer Service Team, what would it be?

It would be: what is one change or improvement you feel would make the biggest positive impact on your experience with us?