Meet our Customer Service Assistant, Martin Sugden | Tenant news

Martin Sugden is a Customer Services Assistant at Habinteg and has been with the team for 10 months. He helps tenants by providing support and making sure their needs are met. Find out what drives Martin in his job and how he helps make the customer experience better at Habinteg.

If you could describe your job in three words, what would they be?

Demanding, rewarding and enjoyable.

What’s the best thing about your job?

The best thing about my job is my colleagues. We work well together, support each other, and make the workplace enjoyable.

What’s the most surprising thing you've learned while working here?

The most surprising thing I've learned is the variety of property repairs we handle and the use of Schedule of rate codes to log repair prices.

What’s the best compliment you’ve received from a tenant?

The best compliment I’ve received from a tenant was when a lady praised my friendliness and ability to follow through on promises. She said I always found solutions and kept her updated.

What’s your secret to staying calm when things get a little hectic?

Allowing the tenants to speak and vent. This helps diffuse the situation and shows that I'm listening and understanding their concerns.

What’s one thing you think all tenants should know?

How fun and energetic our team is when delivering the best customer service possible.

What’s the best piece of advice you’ve received in your customer service career?

The best piece of advice I've received is to remain calm, always listen to the tenants, and fully understand why they're calling so I can investigate and find the best solution.

If you had a superpower to make your job easier, what would it be?

It would be the ability to see into the future, so I could know if a problem is going to arise before it happens. (Although, teleporting would be a fun option too!).                                                                     

What’s your favourite part of helping tenants?

It’s ensuring their repairs are done quickly and that they're happy with the service. It’s rewarding when tenants call back to speak to me directly, showing appreciation for the support they received.

If you could spend your day off anywhere, where would it be and why?

It would be by the canal for a day of fishing. It's relaxing, peaceful, and a great way to unwind and enjoy nature.

What’s your go-to activity to unwind after a busy day?

Spending time with my family is top of the list. I enjoy cooking, taking them on day trips, and walking the dog. It's the perfect way to relax and recharge.

 

Have you signed up to the tenant portal, My Habinteg, yet? It’s quick and easy, you can access a breakdown of your service charges and there’s a monthly £50 shopping voucher winter prize draw for new users. Sign up now . And, if you'd like to receive the digital version of tenant newsletter Update, instead of the print version, please email comms@habinteg.org.uk and ask to be added to the mailing list.